Overview
The application is designed to save time, reduce effort and provide a clear view of all customers. The application has been developed using the latest technology and offers a modern user experience that allows you to easily access any relevant information concerning your customers.
It is the best solution for all companies who are looking for an easy way to manage their customers information. With this software, you can easily manage your clients and keep them up-to-date about their orders and shipments.
The customer support portal is useful for marketers who want to provide better experiences for their customers. For example, you could use this tool to notify customers about special promotions or discounts when they are shopping online. You would also be able to send reminders about upcoming sales or other important announcements through this tool.
How it works
The customer support portal is a unique tool to allow customers to interact with the department in real time. The customer service team can answer queries from customers faster and in a more personalized manner by providing them with relevant information.
This interface provides customer shipment history, current status, invoice and billing information and support tickets to answer customers queries faster and better. The support team can also directly attend customer chat request and manage multiple chats with a customer at one place.
It also allows the department to track their progress against the SLA (Service Level Agreement) set out by each department. The portal is built on top of Salesforce which allows you to track all your reports in real-time and make smart decisions on how you want to improve your business in future.